Privacy Policy

Privacy Policy

Effective Date: August 20, 2025

At Casualina, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, who we share it with, and the choices available to you

Information We Collect

We collect personal information when you interact with our website, create an account, place an order, contact customer support, or subscribe to our marketing communications. This may include:

• Identification and Contact Details: Name, email address, phone number, and billing or shipping addresses.

• Account Information: Username and password.

• Order and Fulfillment Details: Purchased products, pricing, and delivery information.

• Payment Information: Processed securely by our payment service providers. We only receive confirmation details and transaction-related metadata necessary to complete your order.

• Usage Data and Device Information: Collected through cookies and similar technologies, including browser type, IP address, and site interaction data. (See Cookies and Analytics below.)

How We Use Your Information

We use your personal information to:

• Process and fulfill orders, including shipping, returns, and exchanges.

• Provide customer support and respond to inquiries or requests.

• Operate, maintain, and improve our website, products, and services.

• Personalize your shopping experience, such as saving your cart and preferences.

• Send promotional emails and offers (with your consent or as permitted by law). You can opt out at any time.

• Prevent fraud, ensure platform security, and comply with legal and regulatory obligations.

Legal Basis for Processing

Where required by applicable laws, including UK and EU regulations, we process personal data based on:

• Performance of a Contract: To complete and deliver your orders.

• Legitimate Interests: To improve our services and prevent fraud.

• Consent: For marketing communications and certain cookies.

• Legal Obligations: For tax, accounting, and compliance requirements.

Sharing Your Information

We share personal information only with trusted third-party service providers who support our operations, including:

• E-commerce Platform and Website Service Providers: To manage our online store.

• Payment Processors and Fraud-Prevention Services: To securely process transactions.

• Warehousing, Logistics, and Shipping Partners: To deliver your orders.

• Marketing and Analytics Providers: As outlined in the Cookies and Analytics section.

We may also disclose information to comply with legal obligations, enforce our terms, or protect our rights, customers, or the public. We do not sell or share personal information for third-party marketing purposes without your consent.

Cookies and Analytics

Casualina uses cookies and similar technologies to:

• Ensure website functionality.

• Remember user preferences.

• Analyze site performance.

• Support advertising efforts.

These may include functional, analytics, preference, and advertising cookies. You can manage or disable cookies through your browser settings or by reviewing our Cookies Policy.

Marketing Communications

If you subscribe, we may send you updates, promotions, and product news. You can unsubscribe at any time using the link in our emails or by contacting us directly. Please note that transactional messages related to your orders will continue even if you opt out of marketing emails.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.

• Request corrections or updates to your information.

• Request deletion or restriction of certain data.

• Object to or withdraw consent for specific processing activities.

• Request data portability or opt out of targeted advertising.

To exercise your rights, contact us at info@casualina.com and provide details to help us verify your identity or order.

International Data Transfers

Casualina serves customers worldwide. Your personal information may be processed or stored outside your country of residence. Where required, we implement appropriate safeguards to ensure your data remains protected during international transfers.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy. This typically includes the duration of your account or order history, as well as any additional period required by legal, tax, accounting, or fraud-prevention obligations.

Security

We use administrative, technical, and physical security measures to protect your personal information. While no online platform can guarantee absolute security, we continuously work to safeguard your data.

Children’s Privacy

Casualina sells kids' clothing but is intended for use by parents and guardians. We do not knowingly collect personal information directly from children under the age required by applicable law. If you believe a child has provided personal data, please contact us so we can promptly remove it.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@casualina.com